Storage Keston Standard Terms and Conditions

These Terms and Conditions apply to all storage and related removal services supplied by Storage Keston to consumers and business customers within the United Kingdom. By making a booking, using our services, accessing our premises, or storing goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or delivering goods for storage.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm, or company that enters into an agreement with Storage Keston for storage, removal, transportation, or associated services.

Company means Storage Keston, acting as the provider of storage and related services.

Services means any storage, removal, packing, loading, unloading, transportation, or associated services provided by the Company.

Goods means any items, property, or effects accepted by the Company for storage, removal, or transport.

Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written confirmation provided by the Company.

Scope of Services

The Company offers storage facilities and removal services, including the collection, transport, and delivery of Goods. Services may include short term and long term storage, domestic removals, business removals, and associated handling work as agreed in writing.

The precise scope of the Services will be set out in the quotation or written confirmation provided by the Company and may include details of collection and delivery locations, estimated timeframes, and any additional requested services such as packing or unpacking.

Booking Process

All Services must be booked in advance. The Customer may request a quotation by providing accurate information regarding the nature, volume, and location of the Goods, access conditions, and any special handling requirements. Quotations are based on the information supplied and are subject to revision if that information proves to be incomplete or inaccurate.

A booking is not confirmed until the Customer has accepted the quotation or written offer from the Company and the Company has issued a written confirmation of the booking. The Company reserves the right to refuse or cancel any booking at its discretion, for example where the Goods are unsuitable, access is unsafe, or the Customer fails to comply with these Terms and Conditions.

The Customer is responsible for ensuring that all information provided at the time of booking is complete and accurate, including addresses, contact details, dates, times, parking or access restrictions, and any items requiring special attention. Additional charges may apply if the information provided is incorrect or if the scope of work changes.

Quotations and Charges

Unless otherwise stated, quotations are given on the basis of normal access, standard working hours, and the information supplied by the Customer at the time of quotation. Quotations are usually provided free of charge and remain valid for a limited period specified in the quotation, after which they may be revised.

The Company may adjust its charges if:

There are delays outside the Companys control.

The volume or nature of the Goods differs from that stated at the time of quotation.

Access conditions, parking arrangements, or lift availability differ from those described.

Additional services are requested or required, such as packing, dismantling, or handling heavy or awkward items.

The Customer agrees that any such additional charges will be payable in accordance with these Terms and Conditions.

Payments and Invoicing

Unless otherwise agreed in writing, payment for removal and transport services is due in full prior to the commencement of the work or on the date specified in the invoice. For ongoing storage, charges are normally payable in advance, monthly or at such intervals as notified by the Company.

Accepted methods of payment will be set out in the invoice or confirmation. The Customer is responsible for ensuring that payments reach the Company in cleared funds by the due date. The Company is not obliged to provide or continue to provide Services if payment has not been received when due.

If a payment is late, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, accruing daily until payment is received in full. The Company may also suspend access to stored Goods, refuse to carry out further work, or terminate the Contract if payments are not kept up to date.

Storage charges may be reviewed periodically. The Company will give the Customer reasonable notice of any changes to storage rates. If the Customer does not accept the revised charges, the Customer may terminate storage in accordance with the cancellation and termination provisions set out in these Terms and Conditions.

Cancellations, Postponements, and Termination

The Customer may cancel or postpone the Services by giving the Company written notice. The applicable notice periods and charges will be set out in the quotation or confirmation. As a general guideline, if a cancellation or postponement is made close to the scheduled date of the Services, the Company may charge a percentage of the quoted fee to cover costs and loss of business.

For ongoing storage, the Customer may terminate by giving written notice in accordance with any notice period specified in the storage agreement. Storage charges will continue to accrue until all Goods are removed from storage and any outstanding sums are paid in full.

The Company may terminate the Contract or suspend Services immediately if the Customer fails to pay any sums due, breaches these Terms and Conditions, behaves abusively or unlawfully on the premises, stores prohibited items, or does anything that may endanger people or property.

On termination, all outstanding amounts become immediately due and payable. The Customer must arrange to remove all Goods promptly. If the Customer fails to do so, the Company may exercise its rights under these Terms and Conditions, including the sale or disposal of Goods.

Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are properly packed, labelled, and prepared for removal or storage unless packing services are specifically included in the Contract.

Providing accurate information about the Goods and access conditions at both collection and delivery locations.

Arranging suitable parking or access and obtaining any necessary permits or authorisations for vehicles used by the Company.

Ensuring that any fragile, valuable, or delicate items are declared and, where appropriate, separately packed and clearly marked.

Complying with all applicable laws and regulations relating to waste, hazardous materials, and storage.

The Customer must not store or request the removal of any prohibited items, including but not limited to explosives, flammable or hazardous materials, illegal substances, perishable goods, live animals, or items likely to cause harm or contamination.

Company Responsibilities

The Company will exercise reasonable skill and care in the provision of the Services and will take reasonable steps to protect Goods from loss or damage while they are in its custody and control. The Company will provide storage facilities and removal vehicles that are suitable for the nature of the Services and will comply with applicable UK laws and regulations relating to its operations.

The Company does not warrant that its storage facilities are suitable for all types of Goods, and the Customer should seek independent advice if uncertain about the suitability of storage for particular items, for example, items that are highly sensitive to temperature or humidity.

Liability and Limitations

The Companys liability for loss of or damage to Goods, or for delay, misdelivery, or other breach of Contract, is limited to the extent permitted by UK law and as set out in this section. The Company will not be liable for any loss or damage that arises from:

The inherent nature, defect, or deterioration of the Goods.

Insufficient or improper packing or preparation by the Customer or a third party.

Acts or omissions of the Customer, their agents, or any third party not under the Companys control.

Normal wear and tear, atmospheric or climatic conditions, including damp, mould, or condensation, where the Company has taken reasonable care.

Acts of God, war, terrorism, civil commotion, or other events beyond the Companys reasonable control.

Unless otherwise agreed in writing, the Companys total liability for any claim or series of related claims will be limited to a fair and reasonable amount, having regard to the value of the Goods and the storage or removal charges paid. The Customer is advised to arrange adequate insurance cover for the Goods, particularly where the value of the Goods exceeds any limitation stated by the Company.

The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of use, loss of opportunity, or loss of goodwill, whether arising in contract, tort, or otherwise.

Insurance

Unless expressly stated in writing, charges quoted by the Company do not include insurance for the Goods. The Customer is strongly advised to arrange their own insurance cover for the full value of the Goods while they are being removed, transported, or stored. Where the Company offers optional insurance or extended protection, details of the cover, exclusions, and additional charges will be set out separately.

Waste Disposal and Environmental Regulations

The Company operates in accordance with applicable UK waste and environmental regulations. The Customer must not use the Services to dispose of waste unlawfully. Any waste materials arising from removals or storage, including packing materials, unwanted items, or discarded goods, must be handled in a lawful and environmentally responsible manner.

Where the Company agrees to remove and dispose of unwanted items or waste on behalf of the Customer, such services will be subject to additional charges and must comply with relevant waste management laws. The Customer confirms that any items presented for disposal are their property and that they have the legal right to dispose of them.

The Customer must not bring hazardous or controlled waste onto the Companys premises or request the Company to transport such waste, unless expressly agreed in writing and subject to all necessary licences and safeguards. The Company reserves the right to refuse any materials it reasonably believes to be hazardous, illegal, or unsuitable for standard removal or storage.

Right of Lien and Sale of Goods

The Company has a lien over any Goods in its possession for all sums due and payable by the Customer under any Contract. If any outstanding sums remain unpaid after reasonable notice, the Company may sell or dispose of some or all of the Goods in its custody to recover the amounts owed and any associated costs of sale, storage, and administration.

Any surplus proceeds after deduction of amounts due and costs will be held for the Customer. If the proceeds are insufficient to clear the balance, the Customer remains liable for the shortfall.

Access to Stored Goods

Access to stored Goods is by prior arrangement during the Companys normal operating hours or as otherwise agreed. The Company may require proof of identity or authority before granting access to any person wishing to inspect, add to, or remove Goods. The Company may refuse access where it reasonably believes that allowing access would be unsafe, unlawful, or in breach of these Terms and Conditions.

The Customer must follow any site rules or safety instructions when visiting the storage premises, including parking, conduct, and the handling of Goods and equipment.

Data Protection and Privacy

The Company will collect and process personal data relating to the Customer in order to provide the Services, administer accounts, and comply with legal obligations. The Company will handle such data in accordance with applicable UK data protection laws and will take reasonable steps to keep it secure and confidential.

The Customer has certain rights in relation to their personal data, which may include rights of access, correction, and objection in accordance with applicable law.

Complaints and Dispute Resolution

The Company aims to provide a professional service across its storage and removal operations. If the Customer has a complaint or concern, they should raise it as soon as possible with the Company, providing full details and any supporting information. The Company will investigate and seek to resolve the matter promptly and fairly.

If a dispute cannot be resolved amicably, the parties may consider mediation or other forms of alternative dispute resolution before commencing court proceedings, although this is not a requirement for either party.

Governing Law and Jurisdiction

These Terms and Conditions and any Contract between the Company and the Customer are governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed from the remaining provisions, which will continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy. The Customer may not assign or transfer their rights or obligations under any Contract without the Companys prior written consent. The Company may assign or subcontract its rights and obligations, provided that this does not reduce the level of protection afforded to the Customer under these Terms and Conditions.

These Terms and Conditions, together with any quotation or written confirmation issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or understandings.