Keston Storage Service Terms and Conditions
These Terms and Conditions set out the basis on which Keston Storage provides storage-related services to customers in the UK. By making a booking, placing an order, or using any service supplied by Keston Storage, you agree to be bound by these terms. Please read them carefully before confirming any reservation or arranging any collection, delivery, or storage arrangement. These terms are designed to be clear, fair, and practical, and they apply to all customers unless we agree otherwise in writing.
In these terms, references to “we”, “us”, and “our” mean Keston Storage, and references to “you” and “your” mean the customer using our storage services, self storage arrangements, or related services. We may update these terms from time to time, and the version in force at the time of your booking or service use will apply unless we notify you of a change that is required by law or is otherwise necessary for the proper operation of our service. Your continued use of the service after any update means you accept the revised terms.
These terms cover the booking process, payment obligations, cancellation rights, liability limits, and waste handling rules that apply to all Keston Storage services. They are intended for business and consumer use where applicable, but nothing in these terms reduces any rights you have under UK law that cannot legally be excluded. If any part of these terms is found unlawful or unenforceable, the rest will remain valid and in effect.
1. Booking Process
To begin a booking for Keston Storage services, you must provide accurate and complete information, including your name, contact details, the type and quantity of items to be stored or handled, and any special requirements that may affect the service. We rely on the information you provide when preparing a quote, arranging availability, and confirming the service. If any details change before the booking starts, you must notify us promptly so we can assess whether the booking still fits the agreed service conditions.
All bookings are subject to availability and confirmation by us. A quote or estimate does not form a binding contract until we have accepted the booking and, where required, received any deposit or advance payment. We may decline a booking if the items are unsuitable for storage, if the requested service would breach legal or safety requirements, or if we reasonably believe the booking would create a risk to our staff, premises, or other customers. Any booking confirmation will describe the service scope, the agreed charges, and any relevant conditions.
It is your responsibility to ensure that the items presented for storage are permitted items and are properly packed, labelled, and prepared where required. You must not book any service for items that are hazardous, illegal, stolen, perishable, live, or otherwise prohibited under these terms or under applicable law. If you are uncertain whether a particular item is acceptable under our storage terms, you must ask for clarification before the booking is completed.
2. Payments, Charges, and Billing
You agree to pay all charges associated with the agreed service in accordance with the payment schedule stated in your booking confirmation or invoice. Charges may include storage fees, collection or delivery fees, admin charges, late payment charges, disposal charges, or other reasonable fees linked to the service you request. Unless otherwise stated, prices are exclusive of taxes, levies, or government-imposed charges that we are required to add to the invoice. Any promotional rate applies only for the period and conditions expressly stated at the time of booking.
Payment must be made by the method we accept and by the due date shown on the invoice or confirmation. We may require full or partial payment in advance, and we may suspend, refuse, or delay the service if payment is not received on time. If a payment is declined, reversed, or charged back without lawful reason, you must immediately settle the outstanding amount and any reasonable costs we incur as a result of non-payment. We may use third-party payment processors, and their terms may also apply to the processing of your payment.
If your storage period is extended, your contents change, or additional services are requested after booking, we may revise the charges to reflect the changed service. Fees may also increase where our costs rise due to legal, operational, or safety-related requirements. We will aim to notify you in advance where reasonably possible. Any invoice not paid by the due date may attract interest or late fees to the extent permitted by law. We reserve the right to retain goods, pause access, or withhold release of stored items until all outstanding sums have been paid in full.
3. Cancellations, Amendments, and Termination
You may request to cancel or amend a booking, but any refund, credit, or adjustment will depend on the timing of the request, the nature of the service, and any costs already incurred by us. If you cancel before the service has started, we may deduct reasonable administration or reservation fees and any unrecoverable expenses. If cancellation occurs after work has begun, you may be charged for the full or partial service already delivered. Where a specific cancellation window applies, it will be stated in your booking confirmation or invoice.
We may cancel or amend a booking where necessary for reasons beyond our reasonable control, including severe weather, staff unavailability, safety concerns, equipment failure, or legal compliance issues. If we do so, we will offer a reasonable alternative date, revised service arrangement, or refund of amounts paid for undelivered services, as appropriate. We will not be responsible for losses arising from a cancellation that is required to protect the safety of people, premises, or stored goods, provided we act reasonably and in good faith.
You may also terminate the service if we materially breach these terms and fail to remedy the breach within a reasonable time after being notified. Likewise, we may terminate or suspend the service immediately if you fail to pay, provide false information, store prohibited items, or breach any material obligation under these terms. On termination, you must collect your items promptly, pay all sums due, and remove any property that is not lawfully retained or disposed of under these terms.
4. Liability and Risk
We will exercise reasonable care and skill in providing our services, but we do not guarantee that every item will remain free from damage, deterioration, or loss in all circumstances. You are responsible for ensuring that your items are adequately packed, insured, and suitable for storage conditions. Unless expressly agreed in writing, we do not assess the value of your items, and any insurance requirement remains your responsibility. You should maintain your own insurance cover for the full replacement value of your stored goods where appropriate.
Our liability is limited to losses that are the direct and foreseeable result of our proven breach of contract, negligence, or failure to use reasonable care and skill. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. To the maximum extent permitted by law, we will not be liable for indirect, consequential, or special losses, including loss of profit, loss of business, loss of opportunity, or emotional distress.
If any item is damaged, lost, or stolen while in our custody or under our control, you must notify us as soon as reasonably possible and provide full details and evidence of the issue. We may request photographs, receipts, inventory records, or other information needed to investigate the matter. Any claim may be reduced or rejected if you have failed to comply with these terms, if the item was improperly packed, if the item was prohibited, or if the damage was caused by inherent weakness, wear and tear, infestation, or conditions outside our control. Nothing in these terms affects your statutory rights.
We are not responsible for pre-existing damage, hidden defects, or losses caused by inaccurate descriptions, unsafe packing, unsuitable containers, or failure to follow our reasonable handling instructions. If we are required to move, quarantine, isolate, or dispose of any item to prevent harm or comply with law, you will be responsible for the reasonable costs unless the issue was caused solely by our negligence. Where items are stored for a long period, natural changes such as fading, minor surface marks, settling, or environmental effects may occur and do not automatically amount to a breach of contract.
Any claim against us must be brought within a reasonable time and, where possible, supported by documentary evidence. We may offer repair, replacement, re-delivery, partial refund, or another appropriate remedy depending on the circumstances. Any compensation, where due, will be limited to the lower of the actual proven loss and the applicable service charge unless a higher amount is required by law or expressly agreed in writing.
5. Waste Regulations and Prohibited Items
Keston Storage operates in line with applicable UK waste rules and environmental obligations. You must not use our services to dispose of waste unlawfully or to abandon goods that you no longer want without telling us. If items are brought to us for storage, you remain responsible for confirming that they are not waste, hazardous material, or controlled substances unless we have expressly agreed to handle them and are legally permitted to do so. Any item that is damaged beyond reasonable use, contaminated, or left uncollected may be treated as waste only in accordance with the law and these terms.
Prohibited items include, without limitation, explosives, firearms, illegal drugs, flammable liquids, corrosive substances, toxic materials, biomedical waste, live animals, perishables, and any item that may cause injury, contamination, infestation, odour, or environmental harm. You must also not store items that are subject to special licensing, registration, or handling requirements unless we have confirmed in writing that such items are accepted. If prohibited or unsafe items are discovered, we may refuse them, remove them, isolate them, or notify the relevant authorities where appropriate.
If we arrange lawful disposal, recycling, or removal of goods at your request or because you fail to collect them, you authorise us to pass on any third-party charges and reasonable administrative costs. We may also charge for cleaning, decontamination, pest treatment, or disposal where your items have caused contamination or created a waste issue. You are responsible for ensuring that any waste disposal request complies with your legal obligations as well as ours. Failure to comply with waste rules may result in suspension of service, termination of the contract, and potential recovery action for losses or costs.
6. Access, Care of Items, and Customer Obligations
You must take reasonable care when preparing items for storage and must provide any information reasonably needed for safe handling. This includes advising us of fragile items, hazardous risks, special dimensions, or items that may need environmental protection. We may require that certain items are packed in suitable containers or labelled appropriately before acceptance. If you do not comply, we may refuse the items or accept them only on a limited-liability basis.
If access to stored goods is part of your service, you must comply with our operational rules, identification checks, and reasonable safety instructions. We may restrict access at certain times or in certain circumstances for security, maintenance, stock control, or legal reasons. You must not interfere with our systems, bypass security arrangements, or attempt to access another customer’s property. Any keys, codes, fobs, or access devices issued to you remain your responsibility and must not be shared unless we agree otherwise in writing.
You must keep your contact and billing details accurate and up to date throughout the service period. We will rely on the most recent details you provide for notices, invoices, and service updates. If we are unable to contact you because your details are outdated, we will not be liable for resulting delays, missed notices, or storage complications. You also agree to respond promptly to lawful requests for information relating to your items or account.
7. Insurance, Force Majeure, and General Provisions
Unless we state otherwise in writing, any insurance arranged through us is optional and subject to separate terms. Where we facilitate insurance, the coverage, exclusions, excesses, and claims procedure will be set out in the relevant policy or summary. We do not guarantee that insurance will cover every type of loss, and you are responsible for checking that the cover is sufficient for your needs. If you decline insurance, you accept the associated risk to the extent permitted by law.
We will not be liable for failure or delay caused by events outside our reasonable control, including acts of God, fire, flood, epidemic, industrial disputes, transport disruption, power failure, cyber incidents, governmental action, or supply chain issues. If such an event affects our ability to perform the service, we may suspend performance for the duration of the event and take reasonable steps to minimise its impact. If the event continues for an extended period, either party may be entitled to terminate the affected service on reasonable notice.
If any provision of these terms is invalid, illegal, or unenforceable, that provision will be treated as deleted to the minimum extent necessary, and the remaining provisions will continue in full force. Any failure by us to enforce a right at any time does not waive that right. These terms form the entire agreement between you and Keston Storage regarding the relevant service, unless a separate written agreement says otherwise. You may not transfer your rights or obligations without our written consent.
8. Governing Law and Jurisdiction
These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may still benefit from mandatory consumer protections and local legal rights that apply where relevant. Any dispute that cannot be resolved amicably will be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless another court has mandatory jurisdiction under applicable law.
By using Keston Storage, you confirm that you have read, understood, and accepted these service terms. You also confirm that you are authorised to enter into the agreement and that all information you provide is true and accurate to the best of your knowledge. Where you are acting on behalf of another person or business, you warrant that you have the authority to bind that party to these terms and to accept responsibility for payment and compliance.
These terms are intended to provide a fair framework for storage arrangements while protecting both the customer and Keston Storage. If you have any concerns about the meaning of any clause, you should review the booking details carefully before confirming the service. Any additional condition agreed specifically for your booking will prevail over these general terms only to the extent of any inconsistency.